FAQ
How long does a project take?
The timeline depends on scope, technical complexity, integrations, design needs, and the speed of feedback. A focused website or design engagement may take a few weeks, an MVP may take a few months, and a complex platform is usually delivered in longer phases. After discovery, we share a realistic plan with milestones, target dates, and dependencies.
How is the cost of software development determined?
Cost is shaped by feature scope, user roles, number of platforms, integrations, data and security requirements, design depth, timeline, and post-launch support. If the scope is clear, we can provide a project-based estimate. If uncertainty is still high, we recommend discovery or a capacity-based model first, so the budget is tied to a prioritized plan rather than assumptions.
What is the difference between custom software and off-the-shelf software?
Off-the-shelf software can be launched faster and may cost less initially, but it comes with licensing, customization, and integration limits. Custom software is designed around your workflows, integrates more deliberately with existing systems, and can scale with the product, but it requires a larger initial investment. We evaluate the decision against long-term total cost of ownership, not only the starting price.
How long does an API or system integration take?
The timeline depends on the number of systems, API documentation quality, data transformations, security requirements, and access to test environments. A focused integration between two well-documented systems may take a few weeks, while work involving several legacy systems, bidirectional data flows, or critical operations is usually delivered in phases. After discovery, we provide a realistic plan covering dependencies and production rollout.
Can you integrate with systems that have no API or incomplete documentation?
In many cases, yes. We first evaluate available database access, file transfer, webhooks, message queues, or secure automation options. If there is no official API, we make the data-security, terms-of-use, and maintainability risks explicit and choose the most controlled connection method available instead of relying on fragile screen automation.
How do you ensure privacy and data security?
We treat security as part of the architecture, not as a final checklist. Depending on the product, we plan data minimization, role-based access, encryption in transit and at rest, secure secret management, code review, logging, backups, and dependency updates. We clarify GDPR, KVKK, or organization-specific requirements at the start and limit access to only the people and systems that need it.
Do you provide maintenance and support?
Yes. Maintenance and technical support can cover bug fixes, monitoring, security and dependency updates, performance improvements, small enhancements, and deployment assistance. We define the scope around product criticality, your team’s capabilities, and the response times you need.
How do revisions and iterations work?
We build regular review, demo, and approval points into the project. Feedback is collected in a shared backlog and prioritized by user impact, business value, technical dependencies, and delivery risk. Agreed revision rounds stay within the plan; when a new request changes the scope, we explain its time and budget impact and update the plan after approval.
How do you measure the success of an AI solution?
We define success criteria around the use case at the start. Alongside output accuracy and consistency, we may track task completion, user feedback, latency, operating cost, safety, and the need for human intervention. We compare prototypes against a defined evaluation set, monitor quality changes in production, and prioritize improvements according to measurable outcomes.
Do you consider SEO and performance?
Yes. We treat technical SEO, semantic HTML, metadata and schema, heading hierarchy, canonical and sitemap configuration, responsive behavior, and accessibility as part of delivery. For performance, we monitor Core Web Vitals, image optimization, page weight, rendering, caching, and server response times. If keyword or content strategy is needed, we can collaborate with your marketing team.
Can you support us with hosting and deployment?
Yes. Based on the product architecture, expected traffic, security needs, and budget, we can plan hosting and support test and production environments, CI/CD, domains, SSL, backups, logging, and monitoring. We prefer cloud and service accounts to be client-owned wherever possible, so long-term ownership remains with you.
How is the maintenance and technical support model defined?
We first assess product criticality, the current backlog, expected response times, and the amount of monthly development work. Based on that, we may recommend fixed monthly capacity, regular sprints, on-demand support, or an SLA-based model. We agree on priorities, communication channels, delivery rhythm, and reporting at the start, then adjust the model as needs evolve.
Can you take over a project built by another team?
Yes. During technical discovery, we review the codebase, architecture, environments, access, tests, dependencies, release flow, and known issues. We then prepare a takeover plan covering critical risks, technical debt, missing documentation, and quick wins. Before feature work begins, our goal is to gain enough visibility to change the system safely.
How do you work during the design process?
We start by understanding the business goals, users, and problem to solve. After research and a review of the existing product, we create user flows, wireframes, and prototypes, then refine them through feedback into high-fidelity responsive screens and a design system. For developer handoff, we document components, states, and behavior, and continue design quality checks during implementation.
Who owns the source code?
Unless the agreement states otherwise, the client owns the custom source code and project assets created and paid for as part of the project. Open-source and third-party components retain their own license terms. We organize repositories, documentation, access, and deployment information so ownership is practical as well as contractual.
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