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Review & Prioritization
We analyze the current system, technical infrastructure, and issues and prioritize needs according to their importance and impact.
Companies we work with for this service
Problems we solve
- Unowned bug queues, outdated dependencies, and delayed security updates.
- Slow response to production issues and limited visibility into system health.
- Growing technical support and improvement backlogs, and a product experience that weakens over time.
- Codebases with incomplete documentation or release processes.
Deliverables
- An initial health review covering the codebase, infrastructure, and release workflow.
- A prioritized maintenance backlog, bug resolution, and dependency updates.
- Performance, accessibility, and security improvements with regular status reports.
- Documentation, handover notes, and technical recommendations for future product work.
Our process
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Intervention & Improvement
We address identified problems and carry out the necessary fixes and technical improvements.
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Testing & Validation
We test the changes and verify that the system operates correctly, consistently, and reliably.
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Monitoring & Continuous Improvement
We monitor system health and performance and implement improvements that reduce technical debt and increase maintainability.
Technologies and tools we support
TypeScript
React
Next.js
Node.js
PostgreSQL
Docker
AWS
Sentry
GitHub Actions
Featured questions about maintenance and technical support
How do you ensure privacy and data security?
We treat security as part of the architecture, not as a final checklist. Depending on the product, we plan data minimization, role-based access, encryption in transit and at rest, secure secret management, code review, logging, backups, and dependency updates. We clarify GDPR, KVKK, or organization-specific requirements at the start and limit access to only the people and systems that need it.
Do you provide maintenance and support?
Yes. Maintenance and technical support can cover bug fixes, monitoring, security and dependency updates, performance improvements, small enhancements, and deployment assistance. We define the scope around product criticality, your team’s capabilities, and the response times you need.
How is the maintenance and technical support model defined?
We first assess product criticality, the current backlog, expected response times, and the amount of monthly development work. Based on that, we may recommend fixed monthly capacity, regular sprints, on-demand support, or an SLA-based model. We agree on priorities, communication channels, delivery rhythm, and reporting at the start, then adjust the model as needs evolve.
Can you take over a project built by another team?
Yes. During technical discovery, we review the codebase, architecture, environments, access, tests, dependencies, release flow, and known issues. We then prepare a takeover plan covering critical risks, technical debt, missing documentation, and quick wins. Before feature work begins, our goal is to gain enough visibility to change the system safely.